Collections Specialist

POSITION SUMMARY

Responsible for collecting outstanding receivables quickly, effectively, and professionally.

PRINCIPLE ACCOUNTABILITIES

  • Compile and evaluate information needed to collect delinquent accounts
  • Collect delinquent accounts using verbal and written communications
  • Encourage prompt payments by informing customers of credit policy and terms
  • Maintain record of all collection activity by entering detailed call notes in department database
  • Research over payments and short payments and follow up appropriately
  • Notify supervisor of problem accounts
  • Build and maintain positive working relationships with customers and co-workers using principles of good customer service
  • Analyze past due accounts that have new orders and take necessary action to insure payment problems are resolved before orders are released
  • Act as a liaison between customers and internal departments (operations, invoicing, sales) to deal with and correct problems that may cause a delay in payments
  • Perform additional duties as assigned

EDUCATION AND EXPERIENCE

  • High School Graduate or General Education Degree (GED): Required. Preference will be given to those with a degree.
  • 2+ years’ experience in collections
  • Computer Skills: Highly proficient user of MS office
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